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PARTNERS
/ SERVICE
LEVELS
Quotes:
19 hours turnaround
Order
Processing: 99 Minutes
Technical
Support
Technical Support Engineers are available for priority access via
web, email or telephone to provide:
· Answers to technical questions
· Joint call consultation and solution qualification
· Product tech tips and FAQs
· Configuration and compatibility testing
On-Site
Maintenance
Optional 365 x 24 on-site service maintenance for end-user customers
· Customer contacts SLI-Consulting with service issues
· SLI-Consulting will either fix problem or dispatch a tech
support engineer
· Dispatched support is guaranteed to be onsite within a time
frame stipulated by the On-site Maintenance Agreement
· If needed, parts are ordered for next business day
· Dispatched support reschedules service in conjunction with
part arrival
Warranty Program
SLI-Consulting products are warranted for a period from the date of shipment against defects in material or workmanship.
Product Warranty Period Notes
StorageNetwork Subsystems 3 years Disk drives carry extended warranty
FC & SCSI Disk drives 5 years
SATA disk drives 3 years
Hubs, Switches 3 years
Host Bus Adapters 3 years
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